General
How secure is my data?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
Can I use Emerald24 while traveling?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
What countries do you support?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
How do I report suspicious activity?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
Accounts
How do I open an account?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
What documents are required for verification?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
How can I update my personal or business details?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
Can I open multiple accounts for different currencies?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
Payments
How do I make a local payment?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
How do I send international transfers?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
What payment methods do you support?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
What are the cut-off times for same-day transfers?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
Currency Exchange
What currencies can I convert?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
How do I get the best FX rate?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
Are there limits on exchange volumes?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
How quickly are exchanges processed?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
Cards
How do I order a card?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
What’s the difference between physical and virtual cards?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
How do I freeze or replace a card?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
Are there ATM or spending limits?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
Fees & Pricing
Where can I view the latest fees?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
Are there monthly account charges?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
Do you charge for incoming payments?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
What are your FX rates based on?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
Security & Compliance
How does Emerald24 protect my information?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
What is two-factor authentication (2FA)?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
How do you monitor for fraud?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.
What AML checks are performed?
We use advanced encryption and multi-layered security protocols to ensure your personal and financial information is always protected.